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Do I need pre-authorisation from Santam Travel Insurance before getting medical treatment abroad?
Category:
Medical
Yes, pre-authorisation is mandatory prior to receiving medical treatment that is likely to exceed R10 000. Please contact our assistance company via phone or WhatsApp through our client portal. We will coordinate with our network of medical providers to ensure you receive the necessary treatment to continue your trip. Kindly note the important policy terms and conditions, which require you to inform our assistance company when your medical expenses reach R10,000 to avoid reimbursement limitations.
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