Policy management

Changing your travel dates

If your plans have unexpectedly changed and there is no claim against your policy, you can still change your travel dates prior to departure by contacting helpdesk@tic.co.za.

Terms and conditions for extending travel dates

Should you decide to extend your trip, you can change your original return date to your new return date. This must be done prior to the policy expiring, is subject to TIC's approval, and is on condition that there are no claims logged against the policy.

Once the policy has lapsed the policy cannot be extended.

Cancelling your policy

• Your policy can be cancelled prior to departure.
• The premium will be refunded to you.
• You will be required to complete the cancellation form. Please contact helpdesk@tic.co.za.
• If the policy was paid for with a credit card, the premium refund will be returned to that card. Refunds cannot be paid into any other credit card.
• If the policy was paid via EFT, you will be required to upload  your bank account verification letter and a copy of your ID.
• We will require confirmation that the policy was not used in support of a visa application.
• Take note that TIC can inform the relevant embassy of your policy cancellation.

Adding dependants

• Dependants can be added to the policy prior to departure.

Changing the beneficiary

• Your policy makes provision for an accidental death benefit prior to departure. The beneficiary defaults to estate if no specific beneficiary is stated on the policy.

Adding a new destination

If your trip now includes travelling to the USA click here to change the area of travel to include the USA.
Should you require an additional visa letter for a new destination this can be provided.