Managing your travel insurance policy has never been easier. Whether you're travelling for business, leisure, or study, our policy management system gives you the flexibility and control to adjust your coverage based on your specific needs - quickly and efficiently.
Changes you can make to your policy:
Changing your travel dates
If your plans have unexpectedly changed and there is no claim against your policy, you can still change your travel dates prior to departure by contacting helpdesk@tic.co.za.
Terms and conditions for extending travel dates
Should you decide to extend your trip, you can change your original return date to your new return date. This must be done prior to the policy expiring, is subject to TIC's approval, and is on condition that there are no claims logged against the policy.
Once the policy has lapsed the policy cannot be extended.
Cancelling your policy
- Your policy can be cancelled prior to departure.
- The premium will be refunded to you.
- You will be required to complete the cancellation form. Please contact helpdesk@tic.co.za.
- If the policy was paid for with a credit card, the premium refund will be returned to that card. Refunds cannot be paid into any other credit card.
- If the policy was paid via EFT, you will be required to upload your bank account verification letter and a copy of your ID.
- We will require confirmation that the policy was not used in support of a visa application.
- Take note that TIC can inform the relevant embassy of your policy cancellation.
Adding dependants
- Dependants can be added to the policy prior to departure.
Changing the beneficiary
- Your policy makes provision for an accidental death benefit prior to departure. The beneficiary defaults to estate if no specific beneficiary is stated on the policy.
Adding a new destination
If your trip now includes travelling to the USA click here to change the area of travel to include the USA.
Should you require an additional visa letter for a new destination this can be provided.
Need help now?
Don't wait. Log into your Client Portal for instant access to your policy details, emergency assistance tools, and more.
Help and FAQ's
Service related FAQs
How do I submit a claim with TIC?
You can submit your claim online through TIC's client portal. Simply log in, complete the claim form, and upload the necessary documents, such as receipts, medical reports, or travel confirmations. We recommended submitting your claim as soon as possible to ensure you have/can easily obtain all the required documentation.
What support does TIC offer during the claims process?
TIC provides 24/7 assistance, offering guidance on the required documentation, claim status updates, and direct support to help you resolve any claim-related questions or issues quickly. You can also use the chat feature to assist you. In the client portal you can track the progress of your claim as well as engage with the assessor assigned to your claim.
I am trying to claim but don't have all my required documents.
You can save and exit the client portal if you find that you are missing a document required for your claim. The information you already entered will be saved, so don't worry, you won't have to start over.
Policy related FAQs
How do I claim if I have a corporate policy?
Your company holds the policy, and the policy administrator (which may be a travel agent or someone from your company) will issue the policy for your trip. Look for a policy number starting with "DEC."
Are there limits on claim amounts for specific cover?
Yes, TIC policies may have specific coverage limits for areas such as medical expenses, lost luggage, and trip disruptions. Review your policy to understand the maximum claim limits for each type of cover.
Does TIC cover claims related to high-risk activities?
TIC may cover claims for certain high-risk activities if you have purchased additional coverage. Be sure to check if your specific policy includes protection for high-risk activities, as exclusions may apply without this add-on.
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