Self-service portal
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Emergencies while travelling
- What should I do if I experience a medical emergency while travelling?
- Does Santam Travel Insurance cover emergency medical expenses abroad?
- Will Santam Travel Insurance assist with arranging emergency transportation or repatriation?
- What if I lose my medication or need a prescription refill?
- Am I covered if I need to cut my trip short due to a family emergency?
- What if my passport and other important travel documents are stolen?
Policy management
Claims
- What steps do I need to take to submit a claim?
- How long do I have to file a claim after an incident?
- What documents will I need to submit with my claim?
- Why is a police report required for a theft claim?
- Can I file a claim while I’m still travelling, or do I need to wait until I’m back in South Africa?
- How easy is it to claim
- What is the limit of cover for any single item in my luggage cover?
- How long does it take to process a claim?
- I need help to load my claim?
Sports and adventure
Client portal
Benefits of insuring
- Why should I get cover from Santam Travel Insurance?
- What types of emergencies does Santam Travel Insurance cover?
- How does Santam Travel Insurance help with trip cancellations or delays?
- Is Santam Travel Insurance worth it for sports trips?
- What are the financial benefits of having Santam Travel Insurance?
- Does Santam Travel Insurance provide assistance if I encounter issues during my trip?
My cover
- What does a Santam Travel Insurance policy cover you for?
- What does the emergency medical and related expenses benefit include?
- Is my free travel insurance enough for my trip?
- Is domestic travel within South Africa covered?
- Is it important to register on the client portal after purchasing my policy
- What is the difference between the Santam Travel Insurance Standard, Comprehensive, and Comprehensive + plans?
- What should I do if I am unable to open my policy documents?
- Are my children covered if they are travelling with me?
- Will I be covered overseas if I want to go work there?
- I will be performing manual labour during my trip. Will I be covered for any injuries related to my work?
- Do you offer and Annual multi-trip policy?
Medical
- Can I purchase travel insurance if I’m pregnant and will I be covered for my pregnancy?
- Does my travel insurance cover dental treatments?
- What should I know about travel insurance and Coronavirus (COVID-19)?
- Does my travel insurance cover pre-existing medical conditions?
- Will I need to pay upfront for medical emergencies while travelling?
- Does my policy include the cost of burial, cremation or return of mortal remains in the case of a death during my travels?
- How soon should I contact Santam Travel Insurance after a medical emergency if I'm unconscious?
- Do I need pre-authorisation from Santam Travel Insurance before getting medical treatment abroad?
- Do I need to declare my pre-existing condition when buying travel insurance?
- Does my travel insurance cover Malaria if I’m travelling to Africa?
Purchasing and quotes
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