Self-service portal
Welcome to your Travel Insurance Hub - the one-stop portal to manage all your travel insurance needs. Whether you need to update your details, request changes to your policy, including cover extensions, download documentation, or submit a claim via live chat - everything you need is at your fingertips.
To contact the relevant 24-hour emergency assistance company (via WhatsApp chat) simply log into the portal to find the number.
Get the most out of your policy with quick, secure, and easy access anytime, anywhere.
The WhatsApp chat and call number will be shown after logging into the portal to ensure the protection of your personal information. The WhatsApp number also appears on your policy documentation. Your details are safe and will only be used as intended.
What you will be able to do in the client portal
Claims management
Submit claims: Upload documents and submit claims easily online.
Track claims: View your claim's status in real-time and receive updates.
Claim history: Access records of past claims for reference.
Emergency support
24/7 Emergency assistance: Quick access to emergency contacts and resources while travelling.
Medical & legal aid: Get assistance for medical emergencies and legal support abroad.
Travel disruption support: Get help with delays, cancellations, and lost luggage directly through the portal.
Policy Management
Cover extension: Extend policy coverage if travel dates change.
Policy upgrades: Option to add extra coverage or adjust your policy based on new needs.
Add dependents: Easily add family members to your policy before departure if travelling together.
Document Access
Download policy documents: Access your policy details and documents anytime.
Upload required documents: For claims or updates, upload necessary files securely.
Help and FAQ's
Service-related FAQs
How do I submit a claim through the portal?
To submit a claim, log into the portal and select "Submit a Claim." You'll be guided to upload the necessary documents and provide relevant details. Once submitted, you can track the claim's status directly from your account.
What should I do if I have an emergency while travelling?
If you experience an emergency abroad, log in to the portal and access the "Emergency Support" section for contact information and resources. You can reach out for immediate assistance or get guidance on medical, legal, and travel-related issues.
How do I reset my password if I forgot it?
On the login page, click "Forgot Your Password." Enter your registered email, and we'll send you instructions to reset it securely.
Who can I contact if I'm having trouble logging in?
If you're unable to log in, select "Contact Support" on the login page for assistance. Our support team is available to help you resolve any login issues.
Can I access the portal from my mobile device?
Yes, the portal is mobile-friendly, allowing you to manage your policy, submit claims, and access emergency support conveniently from your smartphone or tablet.
Policy-related FAQs
Can I extend my cover if I decide to stay abroad longer?
Yes, you can extend your cover via the portal under the "Policy Management" section. This feature lets you adjust your travel dates and add additional cover if needed.
Is it possible to add family members to my existing policy?
Yes, you can add family members or dependents to your policy through the "Policy Management" section. Just follow the prompts to adjust your coverage options.
Can I download a copy of my policy documents?
Absolutely. In the "Policy Management" section, you'll find an option to download your full policy document and other important paperwork.
What should I do if my personal details change?
You can update your contact information, address, and other details directly in the portal. Just navigate to the "Profile" section, make the changes, and save them.
Are there fees for cancelling my policy and how do I cancel it?
Cancellation fees may apply based on the timing and terms of your policy. You can begin the cancellation process through the portal or contact support for specific details on cancellation terms and refunds.
Emergency contact & register claim
Login/Register